FAQ
Orders & Products
1. What products does Nyra Luxe offer?
Nyra Luxe offers a curated collection of elegant necklaces, bracelets, and rings designed for everyday wear and special occasions.
2. Are your products suitable for gifting?
Yes! Our jewellery is perfect for gifting across all relationships like wife, husband, mother, siblings, friends, and couples.
3. Do you offer discounts?
Yes, we currently offer Flat 50% OFF on all accessories for a limited time.
4. How do I choose the right jewellery for an occasion?
You can explore our Shop by Occasion section (Date Night, Party Glam, Girl Outing, etc.) to find the perfect match.
Shipping & Delivery
5. How long does delivery take?
Orders are usually delivered within 5–7 business days across India.
6. Do you offer free shipping?
We may offer free shipping on selected orders or promotions. Check at checkout for current offers.
7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via SMS/email.
Returns & Exchanges
8. What is your return policy?
We offer a 7-day return/exchange policy in case of damaged or incorrect products.
9. How do I request a return or exchange?
You can contact us via the Contact page with your order details.
10. Are there any items not eligible for return?
Items that are used, damaged, or without original packaging may not be eligible.
Product Quality & Care
11. What materials are used in your jewellery?
Our jewellery is crafted using high-quality materials designed for durability and elegance.
12. Is your jewellery anti-tarnish or waterproof?
Our pieces are designed for long-lasting shine, but we recommend avoiding water, perfumes, and chemicals for better longevity.
13. How should I care for my jewellery?
- Store in a dry place
- Avoid contact with water & perfumes
- Clean with a soft cloth
Payments & Safety
14. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (if available).
15. Is it safe to shop on your website?
Yes, our website is secure and encrypted, ensuring safe transactions.
Gifting & Customization
16. Do you offer gift packaging?
Yes, we provide premium packaging, perfect for gifting.
17. Can I send jewellery directly as a gift?
Absolutely! You can enter the recipient’s address at checkout.
Support
18. How can I contact Nyra Luxe?
You can reach us through the Contact page or chatbot for quick assistance.
19. What are your customer support hours?
Our support team is available Monday–Saturday, 10 AM – 7 PM.